Dear Guests,

the health and well-being of you and our employees is our top priority. All of our in-house employees are fully vaccinated!

Important to know

  • From November 22nd, 2021 up to and including December 12th, 2021 Austria is in lockdown, ski areas, restaurants and hotels are closed!
  • 2G rule in Austria from December 13th, 2021 (vacation only possible if you are fully vaccinated or have officially recovered (recovery applies 6 months)! Children up to 11 years of age are 2G exempt
  • Please note the entry rules to Austria, which apply to your country!

Like everywhere else in our new everyday life, rules now also apply on holiday for the safety of all of us.
In order for you to be able to enjoy your holiday to the fullest, we need you to take responsibility for the variety of regulations and measures that we implement with full responsibility.

For this reason, we have adapted some of the processes in our hotel to the applicable hygiene and safety regulations. This applies to rules of conduct, offer design and internal processes.
Here we would like to inform you briefly about this. However, since the requirements can change continuously, our measures are modified and adapted accordingly.

You will find all important & current information on entry, registration or testing obligations under the following links:

Everything about entering Austria
Further information on pre-travel clearance
Coronavirus Information Leaflet for guests - summer 2021 - What you need to know when travelling to Tirol

Important: We are not an authority and cannot provide legally binding information. All information is provided without guarantee, errors excepted.

Therefore, please always inform yourself in advance at the authorities responsible for your country about the currently valid regulations for entering Tyrol or returning to your home country.


  • In all publicly accessible areas of the house it is mandatory to wear a mask (house corridors, ski room, playroom, garage, etc.).
  • The minimum distance of 2m must be maintained in all areas of the hotel.
  • Hand disinfection is available in sufficient quantity.
  • Personal lifts - without mouth-and-nose protection - may only be used alone or by persons belonging to the same household.
  • In order to shorten contact times at the reception during check-in, please provide us with all necessary registration data (names of fellow travellers, dates of birth) before your arrival. Many thanks for this.
  • The wellness area is only very limited due to the legal regulations and can only be used by appointment! We reserve the right to close it at any time for security reasons.
    As a precautionary measure, the wellness area has not been offered to any guest as inclusive since March 2021, a price reduction is excluded in the event of closure
  • A Covid-19 hotline, specially organized by the tourism association, has been set up to provide rapid on-site help in the event of symptoms of illness. A Covid-19 test on site is also possible in the shortest possible time, should you need it for your journey home!
Serfaus Fiss Ladis Europäische Reiseversicherung Rad- und Bikeunterkunft