Important to know!

  • From November 22nd, 2021 up to and including December 12th, 2021 Austria is in lockdown, ski areas, restaurants and hotels are closed!

  • 2G rule in Austria from December 13th, 2021 (vacation only possible if you are fully vaccinated or have officially recovered (recovery applies 6 months)! Children up to 11 years of age are 2G exempt
  • Please note the entry rules to Austria, which apply to your country!

Dear guests,

Since the Covid-19 pandemic will drag on for even longer, we have decided to offer improved cancellation conditions for all reservations booked directly through us, which will reduce the pressure to make decisions regarding Corona (also for all existing reservations).

  • The reason for cancellation is the 2G rule
    The 2G rule has been in force in Austria since November 8th, 2021, cancellation is free of charge for unvaccinated persons up to 21 days before arrival.
    In the event of a cancellation under 21 days, the normal cancellation conditions apply!

  • The reason for cancellation is a lockdown
    In the event that the hotel is closed or locked down by the Austrian authorities, cancellation is free of charge up to the day of your arrival.
  • The reason for cancellation is a travel warning

    In the event of a public travel warning for Austria, or a border closure or lockdown issued by your country of origin due to Covid-19, you can cancel free of charge up to 14 days before departure. If the border is closed or the lockdown or the travel warning occurs less than 14 days before the start of the journey, the reservation can still be canceled at short notice and free of charge up to 3 days after the announcement. Please inform us immediately as we do not follow the regulations in your country.
  • The reason for cancellation is not Covid-19
    For all other reasons that are not related to the corona pandemic, the normal terms and conditions and cancellation conditions apply.

  • The reason for cancellation is illness
    After discussions with our cancellation insurance (European travel insurance), Covid-19 disease is now accepted as a "normal disease". Please conclude this before your arrival in order to avoid damage in the event of illness or see whether your own insurance covers Covid-19
    Here more Infos...
    Here to take out insurance ...

--Changes reserved!--Does not apply to reservations made through!--

Serfaus Fiss Ladis Europäische Reiseversicherung Rad- und Bikeunterkunft